How will I be able to identify a case that has been duplicated? And which information will I get on a duplicated case and the initial case? : Support

How will I be able to identify a case that has been duplicated? And which information will I get on a duplicated case and the initial case? Imprimer

Modifié le : Lun, 5 Mars, 2018 à 12:08 H

In the case you have a field “Duplicate Information” here you will find the identifier of the duplicated case and the initial case. Also, you will have the information on the field Case information if the case has been duplicated to/ or duplicated from:

Here you see the information of a case that I duplicate:

Here you have the information of the identifier of the created case.

And in this screenshot, you will find the information of the initial case:

Cette réponse a-t-elle été utile ? Oui Non

How will I be able to identify a case that has been duplicated? And which information will I get on a duplicated case and the initial case? Imprimer

Articles associés